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| WhatsApp Business App is now available in Malaysia. iOS users will have to wait a bit longer. |
Just a few weeks after its official launch, WhatsApp standalone business app; WhatsApp Business App has debuted in Malaysia. The standalone app is aimed at making it easier to for small companies (SMEs) to connect with their customers.
Facebook-owned messaging platform announced the plans to kick off its WhatsApp for Business initiative last year and launched a pilot by partnering with a few companies. The official app then finally arrived first in a handful of markets, including Indonesia, Italy, Mexico, the UK, and the US, on Friday.
Unlike the original app, the app allows businesses to create their own profiles with information such as business description, email, physical address, and website. In addition, it also provides smart messaging tools to let businesses use quick replies, send greetings messages to new customers and set away messages when the companies are busy.
Further, there are metrics such as the number of messages read and WhatsApp Web support to let companies send and receive messages directly through a desktop.
Thus, the WhatsApp Business App is now available for download via Google Play in Malaysia. Furthermore, its compatible with devices running Android 4.0.3 and above. A version with similar features is also expected to be available for iOS devices in the coming future.
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| WhatsApp for Business is Here! |
WhatsApp Business App and WhatsApp App
WhatsApp Business App is different from the regular WhatsApp. The logo of the app has been changed to B symbol inside the green conversation bubble. Most of all, the title bar writes WhatsApp Business.
WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and help you grow your business.
If you have separate business and personal phone numbers, you can have both WhatsApp Business and WhatsApp Messenger installed on the same phone, and register them with different numbers.
In addition to the features available in WhatsApp Messenger, WhatsApp Business includes:
• BUSINESS PROFILE: Create a profile for your business to help your customers find valuable information — like your website, location, or contact information.
• BUSINESS MESSAGING TOOLS: Be more responsive to your customers by using Away messages to indicate that you're away.
• LANDLINE/FIXED NUMBER SUPPORT: You can use WhatsApp Business with a landline (or fixed) phone number and your customers can message you on that number. During verification, select the “Call me” option to receive the code over a phone call.
• RUN BOTH WHATSAPP MESSENGER AND WHATSAPP BUSINESS: You can use both WhatsApp Business and WhatsApp Messenger on the same phone, but each app must have its own unique phone number.
• WHATSAPP WEB: You can more efficiently respond to your customers right from your computer's browser.
WhatsApp Business is built on top of WhatsApp Messenger and includes all the features that you rely on, such as the ability to send multimedia, free calls*, free international messaging*, group chat, offline messages, and much more.
*Data charges may apply. Contact your provider for details.
Note: once you restore your chat backup from WhatsApp Messenger to WhatsApp Business, you will no longer be able to restore it back to WhatsApp Messenger. If you would like to go back, we recommend that you copy the WhatsApp Messenger backup on your phone to your computer before you start using WhatsApp Business.
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